Terms and Conditions

 

The following terms and conditions is between you and The Portmeirionz Online Shop for the sale and purchase of the items in your basket.

Availability of goods and prices

Goods will be sent to the address given as stated in the Order Confirmation. We will send the goods within 7 working days. And subject to courier service delivery lead time. We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible. We will ask you to reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including tax , and Shipping charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of our team will contact you to explain the nature of the difficulty.

Data Protection

The Portmeirionz online shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can

Damaged goods or incorrect deliveries

Our warranty contained in 'Goods & Services' above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases "Portmerionz" online shop may require you to return the defective goods to us at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify The Portmeirionz online shop accordingly, we shall have no liability for any defects and you shall be bound to pay for the goods.

Promotion codes are only valid for orders placed online.

Promotion codes entitled you, at the time of ordering, to a saving on a new order placed with "Portmeirionz" online shop.

"Portmeirionz" online shop reserves the right to decline or to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid for a limited period of time. The expiry date will be updated with the relevant promotion code.